FAQ
Frequently Asked
Questions
Everything you need to know before your visit.
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Appointments
Insurance
Services
Suboxone
Location
General
Appointments & Booking
How do I schedule an appointment? +
We do not currently offer online booking. Call us at 714-744-5000 or text 714-922-3241 during office hours and our front office team will get you scheduled.
What are your office hours? +
Monday–Thursday: 10:00am–5:00pm. Friday: 11:00am–4:00pm. Closed weekends.
Are you accepting new patients? +
Yes! We are actively welcoming new patients. Call or text us to book your first appointment.
How early should I arrive for my first appointment? +
Please plan to arrive 15–20 minutes early to complete paperwork and check in.
Insurance & Payments
What insurance do you accept? +
We accept most PPO insurance plans and Medicare. Self-pay and cash-pay patients are always welcome. Medi-Cal and Medi-Medi are pending enrollment — call for current status.
Do you accept self-pay patients? +
Yes. We welcome self-pay and cash-pay patients for all services. Call us for current pricing.
Do you offer payment plans? +
Please call our office to discuss payment options. We are happy to work with you.
Services
Do you offer same-day sick visits? +
We do our best to accommodate urgent same-day requests. Call early in the day and we will do everything we can to get you in.
Can you do blood draws in the office? +
Yes — we have in-house blood draw capability so you do not need to go to a separate lab.
Do you treat patients of all ages? +
Yes. We provide care for adults of all ages, including seniors.
Do you offer telehealth appointments? +
Please call our office to inquire about telehealth availability for your specific needs.
Suboxone Program
Is the Suboxone program confidential? +
Absolutely. All inquiries and appointments are handled with complete confidentiality and without judgment.
Is a referral required? +
No referral is required. Simply call or text us to get started with an initial consultation.
How do I find out if I qualify? +
Call or text us to schedule an initial consultation. A licensed provider will conduct a comprehensive evaluation to determine if the program is right for you.
Location & Parking
Where are you located? +
438 E. Katella Ave Suite B, Orange, CA 92867.
Is parking available? +
Yes, parking is available at our location. Please call us if you need specific directions.
What areas do you serve? +
We serve patients throughout Orange County including Anaheim, Garden Grove, Santa Ana, Tustin, and surrounding communities.
General
How do I reach you after hours? +
We are not available after hours. For medical emergencies, call 911. For non-urgent questions, text us and we will follow up the next business day.
What should I bring to my first appointment? +
Photo ID, insurance card, medication list, any relevant medical records, and a payment method. See our New Patients page for the full checklist.